Refund policy

Return

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items will not be eligible for return if:
- Item shows obvious signs of use
- item is not in its original condition.
- Item is damaged or missing parts for reasons not due to our error
- It has been more than 30 days after deliveryTo complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

If you are experiencing issues or delays with your refund, first check your bank account or credit card company, it may take some time before a refund is officially posted. If you’ve taken those initial steps, and still have not received your refund, please contact us at support@KenichiBear.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items are final sale and cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for a replacement, please send us an email at support@KenichiBear.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified of your return.

Shipping
To return your product, you should email us first to receive a return address.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. There is no guarantee that we will receive your returned item and it's best to insure and track your package.